Terms of Use

1. Information We Collect

We may collect the following categories of personal data when you:

• Register or apply for membership
• Contact us via forms, email, or phone
• Subscribe to newsletters or offers
• Book or inquire about holidays or services

This includes:

• Full name, phone number, email address
• Address and demographic details
• Government-issued IDs (where required for bookings)
• Payment details (collected via secure third-party gateways)
• IP address and browser data

2. Use of Your Information

We use your data for:

• Managing your Grand Melia Vacation Membership
• Confirming and processing bookings
• Sending transactional or promotional communications
• Improving website experience and services
• Legal compliance and record-keeping

3. Sharing and Disclosure

We do not sell your data. However, we may share limited information with:

• Partner hotels, resorts, and third-party service providers to fulfil bookings
• Payment processors for transaction handling
• Legal authorities where required by law

4. Data Storage & Retention

Your personal data is stored securely within servers located in India. Data will be retained until you request deletion, or as required for legal and compliance purposes.

4. Payment Terms

Members agree to the following payment terms:

• Membership fees are due as specified in your membership agreement
• Late payments may result in suspension of membership benefits
• All fees are non-refundable except as specified in our refund policy
• We accept various payment methods as indicated on our website

5. Cookies and Tracking Technologies

We may use cookies and analytical tools to improve website functionality and gather usage insights. You can manage cookie settings through your browser.

6. Your Rights

You have the right to:

• Request access or correction of your data
• Request deletion or restriction of processing
• Withdraw consent (where applicable)
• Lodge a complaint with data protection authorities, if needed

To exercise these rights, email us at info@grandmeliavacation.in

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated effective date. Continued use of the website after such changes constitutes your acceptance of the updated policy.

10. Refund Policy & Conditions

Non-Refundable Membership Fee

All membership purchases with Grand Melia Vacation are final. The membership fee, once paid (whether in part or full), is non-refundable under any circumstances after activation or issuance of the membership welcome kit, login credentials, or any usage of benefits.

Cooling-Off Period (If Applicable)

If a written cancellation request is received within 3 days from the date of purchase and no membership benefits have been utilised (including but not limited to bookings, vouchers, or promotional offers), a refund may be considered at the sole discretion of Grand Melia Vacation. In such cases, a 15% administrative fee will be deducted from the total paid amount, and the balance will be processed within 90 working days.

Promotional & Complimentary Offers

Any bookings, vouchers, or gifts availed under a membership are non-refundable, non-exchangeable, and have no cash value. If these have been used or redeemed prior to a refund request, the equivalent value will be deducted from any refundable amount (if applicable).

Events Beyond Control

Grand Melia Vacation shall not be held liable to process refunds due to events beyond its reasonable control, including but not limited to natural calamities, government restrictions, or force majeure events.

Refund Processing

Approved refunds (if any) will only be processed to the original mode of payment within 90 working days from the date of written confirmation of approval.